Support
Getting started
Where do I begin?
Add an occasion (Christmas, a birthday), then the people you're buying for and what you'd like to spend on each. Every gift you add goes on someone's card, and the two numbers at the top always tell you what's left now and what's left after the gifts you're still planning.
What are the gift stages?
Planned → Bought → In hand → Wrapped. Tap the circle on a gift to move it along; tap again after Wrapped to start over. Only "Bought" changes the money: it records what you paid, including tax and shipping. Delivery and wrapping never change the budget.
How do I delete a gift?
Swipe left on it. A short swipe shows Delete; a long swipe deletes straight away. You get ten seconds to undo, and the gift stays in Recently deleted (Settings) for 30 days.
Capturing ideas
Can I add something from Safari or another app?
Yes. Tap Share on any page and choose Crinkle. The name, price and photo come along where the page provides them. Some stores hide their prices from apps; when that happens, type the price yourself in the same sheet.
Can I add an order I just placed?
Yes. On the order confirmation or the order's details page in Safari, tap Share and choose Crinkle. Open Crinkle and the items are waiting, with their prices: say who each one is for and save, and they go in as bought. If a store's order page doesn't show item prices (Amazon's order list doesn't), open the order's details page and share that one.
Can I drag things in on iPad?
Yes. With Safari beside Crinkle, drag a product link or photo onto someone's card on an occasion and the gift opens for them, filled in from the page. Drop it on the Ideas tab to keep it for later.
Can I scan a receipt?
Open an occasion and tap the scan button at the top (the little document with a viewfinder). Photograph a receipt, an order confirmation or a handwritten list. The reading happens on your phone. Check the items it found, say who each one is for, and save.
Packages
How does tracking work?
Add the tracking number to a gift and Crinkle checks it for you: on its way, out for delivery, delivered, with a notification when it lands. Amazon orders are the exception: Amazon only shows delivery details inside its own app, so Crinkle links you there.
It says "Carrier hasn't reported yet".
Carriers often take a few hours after the label is created to publish the first scan. Crinkle keeps checking.
Sharing
How do wishlists work?
Make a list on the Wishlists tab and tap Share. Anyone with the link can see it, tap through to the store, and mark an item taken so nobody doubles up. You never see what was taken. The first time you share, Crinkle asks you to sign in with Apple, once, so the list is yours; nothing else in the app needs an account.
What is "Plan this together"?
A household plan puts one occasion on two phones: same budget, same people, same gifts, live. Each of you says which person on the list you are, and the gifts meant for you only ever reach your phone as a count. One person starts it from the occasion's ⋯ menu and sends the invite link; the other taps the link and joins.
The invite link opened in Safari instead of the app.
Tap "Open in Crinkle" on that page. If Crinkle isn't installed yet, install it first, then open the link again.
Your data
Where is my plan stored?
On your iPhone and in your own iCloud. We can't see it. The privacy policy lists the only things that leave your phone, each of them something you chose to share.
Can I lock the app so my kids can't peek?
Yes. Settings (the gear on the Occasions tab) → Privacy → Require Face ID to open (Touch ID or your passcode on other phones). Pick how long it waits before locking again. While it's on, the app shows wrapping paper until you unlock it, and gifts stay out of Spotlight search and package alerts.
I got a new iPhone.
Sign in to the same iCloud account and install Crinkle; your plan comes with it.
How do I delete everything?
If you've shared a wishlist or planned together, open Settings (the gear on the Occasions tab) → Sharing → Delete sharing account: that removes everything you shared from our service. Then delete the app and remove its iCloud data in iOS Settings → your name → iCloud → Manage Storage → Crinkle.